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If you are looking to work in the hospitality industry, getting your RSA gives you the flexibility to work in a variety of different venues including clubs, bars, restaurants, bottle shops, events and festivals.

RSA training is manditory for licensees and staff who are selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.

Coursework and Assessment

This course is a competency-based training program.

Provide Responsible Service of Alcohol (RSA)



Face to Face


Face to Face

Duration: 4 hours

Course Fee:


Course Fee:
$55.00 pp

RPL: Not available

The program covers

  • State or Territory liquor legislation

  • Definitions and Key provisions & RSA principles

  • Packaged liquor and Licensing requirements

  • Acceptable proof of age ID

  • Information on the responsible sale or service of alcohol

  • Organisation or house policy and government legislation

  • Non-alcoholic beverages alternatives

  • Providing information

  • Impact of excessive drinking

  • Incorporating recognition of issues into sales and service

  • Standard drinks sizes

  • Monitoring customers for signs of intoxication

  • Monitor customers for signs of drug use

  • Assessing intoxication

  • Strategies for assessing intoxication

  • Factors that may affect individual responses to alcohol

  • Appropriate times to offer food and non-alcoholic beverages

  • Professional refusal of service or sale

  • Appropriate occasions to give a verbal warning

  • Tactful language & asking a customer to leave

  • Conflict resolution

  • Identifying and taking action on safety risks

  • Scope of own responsibility

  • Appropriate persons for referral of difficult situations