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Certificate II in Security Operations


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Control Room Operator


Face to Face


Face to Face

Duration: 14 days - Monday to Friday

Course Fee:


Course Fee:

$550.00 pp

RPL: Available

Please Note: On 21 January 2019, the training course for Security Officers, Crowd Controllers and Control Room Operators was updated. The new course CPP20218 Certificate II in Security Operations supersedes and is not equivalent to the previous course CPP20212 Certificate II in Security Operations.


On 18 December 2019, Australian Skills Quality Authority (ASQA) Commissioners agreed to extend the transition period of the CPP30411 Certificate III in Security Operations and CPP20212 Certificate II in Security Operations for learner cohorts in NSW, ACT, Tasmania and Victoria until 1 July 2020.


LRD (Licensing and Regulation Division of the Victoria Police) will continue to accept the CPP20212 when applying for a Private Security Individual Licence with the activity of Control Room Operator until advised otherwise.


When the new courses become available we will immediately update the website. If you would like to be notified please send a request to


The Certificate II in Security Operations (Control Room Operator) seeks to provide prospective candidates seeking a career in the Security Industry with key skills in areas of Security Operation within a Control Room and or Monitoring Centre environment.


Given the current context in which the industry operates in, all candidates must have basic to  intermediate skills in the English language, have excellent presentation and a willingness to listen and participate in this qualification. A general understanding of computer's will be highly advantageous.

Coursework and Assessment

The course is delivered face to face over a 14 day period for those enrolled in the FULL qualification. If you have already completed a Certificate II in Security Operations—you may apply for a credit transfer by providing evidence of your current certificate and complete a further 4 units over the course of 4 days in the  classroom. This course is a competency based training program.

Units Covered in this Course

CPPSEC3012A – Store and protect information

CPPSEC3020A - Monitor security from control room

CPPSEC3021A - Maintain and use security database

CPPSEC2018A - Monitor electronic reporting facility


Elective Units

BSBCUS401A – Co-ordinate and implement customer service strategies

BSBINN301A – Promote innovation in a team environment

BSBITS401A – Maintain business technology

BSBMGT403A – Implement continuous improvement

BSBADM409A – Co-ordinate business resources

BSBWOR401A – Establish effective workplace relationships

BSBWOR402A – Promote team effectiveness

BSBWOR404A – Develop work priorities

BSBFIA402A – Report on financial activity

BSBMB401A – Establish legal and risk management requirements of a small business

Additional Requirements

On completion of the qualification, the learner will be required to complete, submit and be successful in obtaining a private security individual licence to work in the security industry.